Company polices

Shipping & Delivery

Orders are processed and dispatched within 2–3 business days after confirmation.

Delivery timelines:

You’ll receive a tracking number once your order ships.

Make sure your address and contact info are correct. We are not responsible for delays or lost packages due to incorrect/incomplete details.

Delivery times are estimates and can vary due to courier issues or customs procedures.

We focus on hygiene and safety for skincare — no returns once a product is opened or used.

To claim a refund/replacement:
Email us within 48 hours of delivery.
Include clear photos or videos showing the issue.

Approved refunds will be processed within 7–10 business days back to the original payment method.

By placing an order, you agree to:

Follow these policies and all terms on this site.

Understand that product descriptions, images, and prices can change without notice.

Acknowledge products are for external use only. Results vary by person — we cannot guarantee identical outcomes.

Perform a patch test before using any skincare product; discontinue use if irritation occurs.

Accept that we may cancel orders due to stock issues, payment errors, or suspected fraud.

Decline responsibility for misuse of products.

We respect your privacy. Personal data (name, email, phone, address, payment details) is collected and used for:

Processing and delivering your order
Sending updates, promotions (only if you opt‑in)
Providing customer support

We do not sell or trade your information. We may share necessary info with logistics partners to deliver your order.

All payment data is processed securely. If you want your data deleted, contact us.